Shipping Policy

My Balance Shipping Policy

Who We Are

Calbridge Global LLC (“My Balance,” “we,” “us,” or “our”) operates the website meetmybalance.com (the “Site”). Our priority is to provide a seamless and transparent shipping experience for every customer. Please review the details of our shipping process below.

Shipping Costs

  • Free Shipping: We offer free standard shipping on all orders.

  • Delivery Area: We currently ship within the United States.

  • Future Expansion: We plan to expand shipping to additional countries in the near future.

Order Processing Time

  • Processing Time: Orders are processed within 1–2 business days, Monday through Friday.

  • Cut-off Time: Orders placed before 22:00 (GMT+01:00) Central European Time (Amsterdam) are processed the same day. Orders placed after this cut-off will be processed the next business day.

  • Non-Processing Days: Orders are not processed on weekends or U.S. public holidays.

Delivery Time

  • Estimated Delivery: Orders typically arrive within 5–7 business days after processing, depending on the destination. Delivery times are estimates and may vary due to factors outside of our control, such as carrier delays, weather conditions, or other unforeseen circumstances.

Shipping Process

  • Courier Services: We partner with trusted carriers such as DHL, FedEx, and USPS to deliver your order safely and efficiently.

  • Tracking Information: Once your order has shipped, you will receive an email containing your tracking number and a link to monitor your shipment in real time.

Lost or Damaged Items

  • Damaged Orders: If your order arrives damaged, please contact us at support@meetmybalance.com within 48 hours of delivery. We will work promptly to resolve the issue.

  • Lost Orders: If your order is lost in transit, contact us immediately so we can investigate with the carrier and arrange a replacement or another appropriate resolution.

Contact Us

If you have any questions or concerns regarding this Shipping Policy, please contact our support team:

My Balance – Calbridge Global LLC
Email: support@meetmybalance.com
Address: Dover, DE 19901, United States
Hours: Monday to Friday, 9:00 AM – 6:00 PM (EST)